Cancellation Policy
At the Calgary Pickleball Center, we aim to offer a fair and flexible cancellation policy while ensuring efficient use of our courts and programs. This policy ensures that our courts and programs remain accessible while also providing flexibility for our community members.
Clinics, Programs, and Private Court Bookings:
24 Hour Notice Requirement
Cancellations must be made at least 24 hours before the scheduled start time of any clinic, program, or private court booking. This allows us to offer your spot to other players and maintain smooth operations.
Late Cancellation
If you cancel within 24 hours of the scheduled start time, you will be responsible for the full fee of the booking.
Refund
Policy
Refunds for cancellations made before the 24-hour deadline will automatically be added to your CourtReserve account as a balance. If you prefer to have the refund applied directly to your payment card, please email us at info@calgarypickleballcenter.com or call 825-540-1707 to request this change.
Extenuating
Circumstances
We understand that emergencies happen. In cases of extenuating circumstances, late cancellations may be considered for a refund or rescheduling on a case-by-case basis. Please contact us directly to discuss your situation, and we will work with you to find the best solution.